Shipping and Fulfillment Delays
"We're experiencing an increase in orders and newly registered customers similar to levels we see during Black Friday Cyber Monday. We usually prepare for Cyber Week months in advance and spend weeks training additional staff. With social distancing and shelter-at-home measures in place, we can't scale up as quickly as we can during our peak season.
People are adjusting to new routines and returning to ecommerce, and weeks-long delays are being felt industry-wide. Our team is determined to keep doing their best and catch up with the order volume. We've been increasing our capacity, looking for more backup facilities, carefully resuming hiring, and investing in fulfillment equipment. We appreciate that you're with us."
Currently products are expected to be received in the estimated time period
| US (INCL. BACKUP) | MX | EU (INCL. BACKUP) | |
|---|---|---|---|
| DTG | 14-17 business days | - | 7-10 business days |
| Cut & sew | - | 15-20 business days | 12-16 business days |
| Neck gaiters | 10-13 business days | 12-16 business days | 10-13 business days |
| Embroidery | 10-13 business days | - | 10-13 business days |
| Accessories | 4-7 business days | - | 3-6 business days |
| Home & living | 3-6 business days | - | 2-4 business days |
| Mugs | 8-11 business days | - | 2-4 business days |