Policies

Each order is made to order, through print on demand vendors, because of this I don't accept cancellations or refunds on any order. 
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
If you product has arrived and is damaged please email hello@amelianoyesdesign.com within 30 days of your item arriving. Please provide us with a photo of the damaged item and we will submit the claim to the print vendor. 

 


BELOW POLICIES APPLY FOR ANYTHING PURCHASED VIA THIS WEBSITE: 


Customers are responsible for any and all fees, taxes, duties, customs etc for shipping to their country.  


Shipping does not include payment for any unforeseen customs fees into the country of delivery. 


USPS Shipping is subject to delay due to COVID - 19. Tracking is automatically provided once the item has been fulfilled by the drop shipping vendor. Amelia Noyes Design is not responsible for any issues with late, delayed, in transit or packages marked as delivered. If you have an issue with your delivery please contact your local postal office before contacting me. 


Please allow 20 business days before reaching out about the status of your order. (allow up to 30 business days for any shirt order due to the production time line shown below) and allow 24-48 hours for tracking numbers to show movement. If you reach out prior to the stated time period we will not have an update for you because your order is still in production. Emails will not result in an update, estimated shipping date, or faster turnaround time. If you do not receive your item within the timeframe specified please email hello@amelianoyedesign.com 

Please note: 

If you order a mix of items please note they are going to ship separately from different drop shipping vendors.



Current Projected Production Times


Shirts and Sweatshirts: 12-35 Business Days 

Coffee Mugs: 3-12 Business days 

Phone Cases: 7-15 Business days 

Tote Bags: 7-20 business days 

Ornaments - 0-3 days for printing and 1-6 days for shipping